Shipping Policy
Orders are delivered within 3-8 working days. We will keep you updated on the status of your order through email and SMS. However, due to the current situation, some orders may face minor delays. If your product does not arrive within the specified timeframe, please Contact us at sales@thewoolmaker.com and we will be glad to assist you.
Shipment:
Our products are stored in warehouses located in the USA and UK. We choose the fastest shipping route to deliver the products to our customers.
We ship out the products via UPS, USPS, DHL and FedEx and provide tracking details once a product is sent out.
Tracking Details:
Once the product is shipped, we will send you the tracking details via email and SMS. This allows you to track your order and stay updated on the progress of your shipment. Alternatively, you can check the shipping status on our tracking page.
Receiving:
If you are not available at the time of delivery, please arrange for someone else to collect and sign for your order. Alternatively, you can contact the courier service to reschedule the shipment.
In Case of Damage/Defect:
We strive to deliver high-quality products. If an item is damaged, lost, or stuck in transit, contact our customer support team. We value your investment and will ensure a prompt replacement or exchange through our return policy, ensuring a swift resolution.
